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Frequently Asked Questions
Recent Changes
The Formalities
Playing online
When you win
Technical Problems
Safety, Privacy and Security
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Recent Changes
Why have the EuroMillions ticket prices increased from £3.50 to £4.00?
The EuroMillions ticket price adjustment was made to accommodate the
Millionaire Raffle, a bonus game, in which EuroMillions entries are
automatically entered to win £1 Million - guaranteed.
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What is the Millionaire Raffle?
EuroMillions entries automatically qualify ticket holders for the
Millionaire Raffle, an accompanying bonus game with a separate letter/number
combination, in which one lucky UK EuroMillions player will win £1 Million –
guaranteed, every Friday. Read more...
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The Formalities
Must I be a UK resident / citizen to play?
No, you don't need to physically be in the UK or Europe to play.
Lottery24.com acts as an online service company. We'll buy your tickets
in the UK for you. This is why the syndicate manager needs to be paid 1%
of any winnings – he's the one doing all the running around.
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Is it legal to sell tickets for the UK National Lottery, Thunderball,
Lotto Hotpicks and EuroMillions online?
The UK's Lotteries Act (1993) states that a lottery ticket may only be
purchased in the UK. Lottery24 does comply with this provision. We
contractually agree with you (via our terms and conditions) that we will
pay out 95% of the winnings on any ticket, 5% of the winnings being
retained. No resale or transfer of the ticket (purchased in the UK) to
the Player takes place, as this would be in contravention of the
legislation.
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How old must I be to play and win in international lotteries at
Lottery24.com?
You must be 18 years old, or over.
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How long before the draws do ticket sales close?
We'll accept your entries 'til 3pm GMT. That gives us enough time to ensure
that all your tickets are bought before the official lottery closing time.
Any entries after 3pm will automatically be entered into the following
draw.
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Why do you own 5% of each ticket?
We are required by law to own a percentage of each ticket we buy. When we pay
out winning tickets, we keep 4% as a service charge and 1% is paid to the
syndicate manager who purchases, safeguards and cashes in your tickets in the
UK.
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Why does my scanned ticket show a lower cost than what I paid at Lottery24?
The cost per line of numbers in the UK is £1
for UK Lotto, Thunderball and Hotpicks - and £2.00 for EuroMillions.
This will be the amount reflected on your tickets.
The price per line of numbers at Lottery24 is
£3 for UK Lotto, Thunderball and Hotpicks - and £4.00 for EuroMillions.
The difference between the cost in the UK and the price on our site covers
the admin and service fees required to make playing from home a reality.
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What is your policy on refunds and cancellations?
Once you have purchased your tickets our services begin immediately and so,
unfortunately, we're not able to offer any refunds on purchased tickets.
Please double check your numbers before completing your purchase to avoid
any mishaps.
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Playing online
How can I be sure that my tickets are actually purchased
and entered into the draw I've paid for?
This is a question that most other online lottery companies can't answer! We
give you visible proof of your ticket purchase by sending you scanned copies
of all your tickets for each of the draws you enter through Lottery24.
For your own security, you should never purchase from any online lottery
service that connot provide you with tangible proof that you've been entered
into the draws you've paid for.
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Can I play without a credit card?
At the moment, we can only accept your Visa / Mastercard. Alternative
payment mechanisms will become available in the near future.
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How much will my tickets cost in my local currency?
You're charged according to the current exchange rate at the time of your
purchase. We suggest that you check the exchange rate before making your
purchase at a reputable financial website like
www.xe.com.
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Who is Play24.com?
Play24.com is an e-gaming company providing all the best in online
entertainment. Lottery24.com is the first of many exciting online gaming
sites launched by Play24 and when you sign up with us you automatically
become part of this group of super online entertainment offerings. You'll
only need to register once for access to all our member exclusive features.
For more info, visit their site at
www.play24.com.
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Who is Lottery24.com?
We're an online lottery ticket purchasing service for the richest UK and
European lotteries. By establishing a lottery syndicate we're able to
purchase your tickets for you so anyone can play, from anywhere in the
world. Our syndicate manager will buy and safeguard your tickets, and also
cash in your winnings. If you'd like to read more about Lottery24, please
visit the About Us page.
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What are the odds of me winning?
The odds vary depending on which lottery you're playing. For most lotteries
your chances of winning a prize are really very good. For example, the odds
of you winning a prize EuroMillions are 1:24. You'll find a full explanation
of the odds in each prize pool, for each of the lotteries, on our
Lotteries page.
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Where can I view details of tickets I've purchased?
All details of your tickets are saved in your personal lottery account,
under the ticket statements section. A full breakdown of the tickets you've
purchased and the numbers you played is available.
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How can I be sure that the lottery draws are not biased?
All ball sets and machines are tested by independent auditors in order to
ensure that they produce completely random results. Independent
statisticians also constantly test the draw history data for any patterns,
trends or signs of bias.
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When you win
Will I get paid when I win?
Of course you will! Winners will immediately be notified by email, and your
winnings will be deposited directly into your Lottery24 account. You will
then be able to transfer the money into any bank account of your choice.
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In which currency will I be paid?
When you register your Lottery24 account, you will have to choose which
currency you want to play in. At the moment, Lottery24 offers play in
GB Pounds, Euros, or US Dollars. Once you've chosen, all transactions
thereafter will take place in your chosen currency.
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How long will I have to wait for my winnings?
As soon as the lottery draw has been verified by the official lottery
board, we will credit your Lottery24 account with your winnings.
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Will you notify me when I win?
We'll notify you immediately of your win via email, or by telephone
for wins over £50,000.
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Are my winnings taxable?
There are not many lotteries that do not tax your winnings and this really
depends on the tax regulations of the country you are in. In the case of
the UK Lottery, winnings are not taxed, and you will receive the cash in
one lump sum without any deductions. Depending on your country's tax
regulations, you may be required to declare the windfall though. The
onus will be on you to discuss this with your relevant tax
authorities.
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What are the costs for transferring my winnings to my bank account?
Lottery24.com will carry the transfer costs for any withdrawals / transfers of your
winnings above £200. You will be responsible for these costs when making a
withdrawal / requesting a transfer of amounts lower than £200. The costs are
as follows:
- Priority transfer: Up to £15
- 2 week wire transfer: Up to £9
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Technical Problems
I have forgotten my password.
Click here to request a new password. We'll mail a
verification code to the address you used when you registered with us. Once
verified you can choose a new password. You can also use the 'Forgot Password'
link at the top right of the website at any time.
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I cannot sign in to my account.
Please ensure that your browser is enabled to accept cookies.
For Internet Explorer users: Tools> Options> Privacy Settings
For Firefox Users: Tools> Options> Privacy Options
If you're having any further trouble please mail our support team who will
be happy to assist you.
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Safety, Privacy and Security
Are there any countries that may not play at Lottery24.com?
No. We do not use a country exclusion list, but please note that there
are anti-fraud systems in place that will flag your account should you
be in a high-risk country. All it means is that we'll need to verify
that you are who you say you are, and that you're using your own
credit card.
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Is it safe for me to use my credit card details on your website?
Working with your money is a big deal for us so we have a number of
measures in place to ensure that your security and privacy are
protected at all times. These include:
- All transactions take place over secure servers, using full
128-bit encryption. Click on the Thawte logo at the bottom of this
page to verify our SSL certificate.
- Our servers are monitored and tested 24 hours a day to ensure that
they're 100% Hacker Safe compliant.
privacy policy.
- Fraudulent activity is detected and prevented by MaxMind. And
actively prosecuted by our legal team.
- IP addresses are logged with every purchase, for your security and
ours.
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I've received an email from a company stating that I've won, and need
to pay a fee to collect my winnings. Is this a genuine?
The only fees we charge are included in the purchase price of your ticket when
you buy it. When you win, our 5% syndicate deduction will be made and the
remaining 95% of the winnings sent directly to you. You'll never need to make
an additional payment related to winnings.
With fake emails, phishing, spoofing and 419 scams floating around the
internet, it's always a good idea to keep the following in mind when visiting
Lottery24:
- If you're a registered customer at Lottery24, every email we send you
will address you by your first name and never ‘Hey lucky winner!’ or ‘Dear member’.
- When visiting Lottery24.com, the site URL should always read www.lottery24.com.
- If you're concerned about something not looking or feeling quite right,
play it safe. Open a new browser window and visit Lottery24 by manually
typing in www.lottery24.com.
- Our call centre is available between 07:00 and 16:00 GMT to verify anything
related to Lottery24. Contact them any time via Live Help,
telephone or email.
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Why do I need to have cookies enabled? What are you using them for?
Due to the fact that you need to log in for account details, and to enter
the secure environment it is necessary for us to store a cookie on your
computer.
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Promotions
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